{"id":24,"date":"2024-08-21T18:51:44","date_gmt":"2024-08-21T22:51:44","guid":{"rendered":"https:\/\/www.boutiquemystik.com\/?page_id=24"},"modified":"2026-05-01T10:46:53","modified_gmt":"2026-05-01T14:46:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.boutiquemystik.com\/fr\/refund_returns\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous proposons une politique de remboursement ou d\u2019\u00e9change de 14 jours pour les produits achet\u00e9s en ligne. Si 14 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous proposer d\u2019\u00e9change ni de remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour pouvoir b\u00e9n\u00e9ficier d'un \u00e9change, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l'avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d'origine. Les frais de retour sont \u00e0 la charge de l'acheteur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Articles suppl\u00e9mentaires non retournables :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cartes cadeaux<\/li>\n\n\n\n<li>Accessoires et sous-v\u00eatements<\/li>\n\n\n\n<li>Certains articles de sant\u00e9 et de soins personnels<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour effectuer votre remboursement ou \u00e9change, nous exigeons un re\u00e7u ou une preuve d\u2019achat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez ne pas renvoyer votre achat au fabricant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il existe certaines situations dans lesquelles nous ne pouvons pas accepter un \u00e9change :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tout article qui n'est pas dans son \u00e9tat d'origine, qui est endommag\u00e9 ou qui pr\u00e9sente des pi\u00e8ces manquantes pour des raisons qui ne sont pas dues \u00e0 notre erreur.<\/li>\n\n\n\n<li>Tout article retourn\u00e9 plus de 30 jours apr\u00e8s la livraison<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois que nous aurons re\u00e7u et inspect\u00e9 votre retour, nous vous enverrons un courriel pour vous informer de la r\u00e9ception de votre article retourn\u00e9. Nous vous informerons \u00e9galement de l\u2019approbation ou du refus de votre remboursement ou \u00e9change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre demande est approuv\u00e9e, votre remboursement ou \u00e9change sera alors trait\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Articles en Ventes<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Seuls les articles au prix r\u00e9gulier peuvent \u00eatre rembours\u00e9s ou \u00e9chang\u00e9s. Les articles en solde sont des ventes finales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous rempla\u00e7ons uniquement les articles d\u00e9fectueux ou endommag\u00e9s. Si vous souhaitez l'\u00e9changer contre le m\u00eame article, envoyez-nous un e-mail \u00e0 info@butiquemystik.com et envoyez votre article \u00e0\u00a0: Boutique Mystik, 3160 rue Masson, Montr\u00e9al, Qc, H1Y1Y1<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si l'article retourn\u00e9 a \u00e9t\u00e9 identifi\u00e9 comme cadeau lors de l'achat et qu'il vous a \u00e9t\u00e9 envoy\u00e9 directement, vous recevrez un cr\u00e9dit-cadeau d'une valeur \u00e9gale \u00e0 celle de votre retour. Une fois l'article retourn\u00e9 re\u00e7u, un ch\u00e8que-cadeau vous sera envoy\u00e9 par courrier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si l'article n'a pas \u00e9t\u00e9 marqu\u00e9 comme cadeau lors de l'achat, ou si le donateur du cadeau a pr\u00e9f\u00e9r\u00e9 recevoir la commande pour vous l'offrir plus tard, nous enverrons un remboursement au donateur du cadeau et il sera inform\u00e9 de votre retour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour retourner votre produit, vous devez l\u2019envoyer par la poste \u00e0 l\u2019adresse suivante :\nBoutique Mystik, 3160 rue Masson, Montr\u00e9al, QC, H1Y 1Y1.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous devrez payer vos propres frais d'exp\u00e9dition pour retourner votre article. Les frais d'exp\u00e9dition ne sont pas remboursables. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selon l'endroit o\u00f9 vous vivez, le d\u00e9lai n\u00e9cessaire pour que votre produit \u00e9chang\u00e9 vous parvienne peut varier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous retournez des articles plus chers, vous pouvez envisager d'utiliser un service d'exp\u00e9dition avec suivi ou de souscrire une assurance d'exp\u00e9dition. Nous ne garantissons pas que nous recevrons l'article que vous nous retournez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez-nous \u00e0 info@boutiquemystik.com pour toute question relative aux remboursements et aux retours<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>We offer 14 days refund or exchange policy online purchased products . If 14 days have passed since your purchase, we can\u2019t offer you an exchange or refund. To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false},"uagb_author_info":{"display_name":"Boutique Mystik","author_link":"https:\/\/www.boutiquemystik.com\/fr\/author\/mystikboutiquegmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"We offer 14 days refund or exchange policy online purchased products . If 14 days have passed since your purchase, we can\u2019t offer you an exchange or refund. To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.boutiquemystik.com\/fr\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.boutiquemystik.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.boutiquemystik.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.boutiquemystik.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.boutiquemystik.com\/fr\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":0,"href":"https:\/\/www.boutiquemystik.com\/fr\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.boutiquemystik.com\/fr\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}