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Refund & Returns Policy

A clear guide to exchanges, refunds, and returns.

Returns window

14 days to request an exchange or refund.

We offer a 14-day refund or exchange policy for products purchased online. If 14 days have passed since your purchase, we can’t offer you an exchange or refund.

To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping fees shall be covered by buyer.

To complete your refund or exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Non-returnable items

Gift cards
Accessories and underwears
Some health and personal care items

When an exchange cannot be accepted

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after purchase.

We’ll keep you informed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If you are approved, then your refund or exchange will be processed.

Sale items

Only regular priced items may be refunded or exchanged. Sale items are final sale.

Defective or damaged items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@boutiquemystik.com and send your item to: Boutique Mystik, 3160 rue Masson, Montreal, Qc, H1Y1Y1.

Gift returns & shipping

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: Boutique Mystik, 3160 rue Masson, Montreal, Qc, H1Y1Y1.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.